Updated on 2023-01-04
Tenbay Cloud Privacy Policy
Shenzhen Tenbay Wulian Technology Co., LTD., hereinafter referred to as "Tenbay" or "them "! The company's official website: https://www.tenbay.com.cn/tenbay/). We respect and protect the personal data and privacy of Users (" Users "or" You "). When you use cloud services, we will collect, use, save and share your relevant personal data. In order to present our processing of your personal data, we hereby formulate the Privacy Policy of Tenbay Cloud Service Account (hereinafter referred to as the "Privacy Policy") and promise to process your personal data in strict accordance with this Privacy Policy.
This Privacy Policy does not apply to the "content processed, stored, or hosted by our business customers using Tenbay Cloud Platform in connection with an Tenbay Cloud Platform account. In particular,
- Tenbay is acting in the capacity of data controller when collecting and processing personal data on its own behalf and for its own purposes. This means situations in which Tenbay determines the purposes and the means of such processing at its own discretion.
- For certain services, Tenbay has been retained by our business customers to process personal data as a data processor. In such cases, Tenbay shall process your personal data on behalf of and based on the specific instructions given by our business customer as the data controller. The subject-matter and duration of the processing, the nature and purposes of the processing, the type of personal data and categories of data subjects, together with the rights and obligations of the parties with respect to such processing will be covered by a data processing agreement (or equivalent terms) agreed between Tenbay and our business customer. In cases where we act as a data processor, we have no direct relationship with the individuals whose personal data we process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Tenbay's business customer (the data controller).
This Policy will help you understand the following:
I. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
II. WHAT PERSONAL DATA ABOUT YOU DO WE RECEIVE FROM THIRD PARTIES
III. HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
IV. LEGAL BASIS OF GDPR FOR PROCESSING YOUR PERSONAL DATA
V. WHO WILL WE SHARE THIS DATA WITH, WHERE AND WHEN?
VI. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
VII. HOW WE PROTECT YOUR PERSONAL DATA AND HOW LONG WE RETAIN YOUR DATA
VIII. HOW TO GET IN TOUCH WITH US
I.WHAT PERSONAL DATA WE COLLECT ABOUT YOU
We collect and process personal data about you when you interact with us and Tenbay Cloud Platform, including general personal data (including your name, phone number, and e-mail company name, country/region, password (encrypted) of your account) when you register an account with us;
Network identification information (including system account number, IP address, e-mail address and password, passphrase, and passphrase-protected key related to the foregoing);
Personal browsing history (referring to user operation records stored in logs, including website browsing history, software use history, and click history);
Frequently used personal device information (including hardware serial number, device MAC address, deviceIP, device operating system, device manufacturer, device traffic usage, device online/offline time, software list, and unique device identification code);
When you choose to answer our Users Profile questionnaires, we will also collect your user profile relating to your type of business, job responsibility, business size and industry.
II. WHAT PERSONAL DATA ABOUT YOU DO WE RECEIVE FROM THIRD PARTIES
Sometimes, we receive information about you from third parties; In particular, we may receive information about you from business partners and third parties where you have been referred by them. The information we collect from such third parties include:
General personal data (including your name, phone number, and e-mail company name, country/region), network identification information (including system account number, IP address, e-mail address), personal browsing history (referring to user operation records, software use history, and click history), frequently used personal device information (including hardware serial number, device MAC address, device IP, device operating system, device manufacturer). The above information collected from third parties through cookies and related tracking technologies, such as Zhuge IO (see their privacy policy for more details: https://zhugeio.com/page/privacy), Google Analytics (see our cookies notice for more details).
III. HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies or similar technologies (e.g. web beacons). A "cookie" is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. "Internet Explorer"). Each time you request a page from the website, your web browser sends this cookie back to the website server. Please check our Cookie Notice for further details.
IV.LEGAL BASIS OF GDPR FOR PROCESSING YOUR PERSONAL DATA
We process this personal data for the following purposes:
●To fulfil a contract, or take steps linked to a contract: this is relevant where you register an account with us to use our service. This includes:
o Verifying your identity: when you register as a normal user with Tenbay Cloud Platform, you need to provide us with your email address. We will verify your identity by sending an email activation link.Your account name is your email address. You are also allowed to modify or add your information, including your name, mobile phone number, country of residence, and company name, all of which are classified as your "account information". In addition to the mandatory information required by the system, you may provide any further information you would like to provide. If you are visiting our website or using our Tenbay Cloud Platform on behalf of your organization or other entity that authorizes you to do so, please make sure that you have obtained full authorization from the entity before performing related operations.
o Communicating with you:
o Registering for a login account. When you register as a normal user, you need to provide us with your email address. We will verify your identity by sending an email activation link. Your account name is your email address. You are also allowed to modify or add your information, including your name, mobile phone number, country of residence, and company name, all of which are classified as your "account information."
Your supplementary account information will help us provide you with personalized services. In addition to the mandatory information required by the system, you may provide any further information you would like to provide. If you wish to become our partner, please follow the tips we give you regarding how to choose the operation steps that are suitable for you and register for the relevant account. If you are visiting our website or using our products or services on behalf of your organization or other entity that authorizes you to do so, please make sure that you have obtained full authorization from the entity before performing related operations.
o Providing you with general services:
(1) Responding to your transaction or service requests, including fulfilling orders; Delivering, activating or verifying products or services; After-sales service;
(2) Providing training and certification, and managing and handling training and certification results;
(3)Asking or reminding you to participate in online or offline activities;
(4) Providing you with the information you request (such as marketing materials, white papers for products or services);
(5) Synchronizing, sharing and storing the data you upload or download and the data required to perform the upload and download;
(6) Providing other general services such as technical support.
o Sharing
1. We may share your personal information with third parties such as our affiliates and partners (to ensure the smooth completion of services provided to you). However, we will only share personal information that is necessary, and such sharing is restricted to the purpose stated in this Policy. If our affiliates intend to change the purpose of processing personal information, we will ask for your further consent where required under applicable law, and sign strict confidentiality agreements with them.
2.We will not share your personal information with any company, organization or individual other than Tenbay without your consent or authorization where required under applicable law, but we may share your personal information under the circumstances below:
(1) We may provide information in order to comply with applicable laws and regulations;
(2) We may provide information in order to comply with judicial rulings or other legal processes;
(3) We may provide information in order to comply with the requirements of administrative authorities or other legally authorized organizations;
(4) We may provide information for the purpose of "collecting and using personal information";
(5) We may provide necessary information in order to protect the public interests, or to protect the personal and property safety or legal rights and interests of us, our affiliates or partners, you or other users of us to the extent permitted by law.
(6) Other circumstances permitted by laws and regulations or agreed in this Policy.
●As required by us to conduct our business and pursue our legitimate interests, in particular:
o We monitor use of our Tenbay Cloud Platform, and use your information to help us monitor, improve and protect our Tenbay Cloud Platform;
o Public disclosure
We will publicly disclose your personal information only under the circumstances below, and provided that we have taken industry-standard security measures:
1. Where we have obtained your explicit consent;
2. Where we are required to publicly disclose your personal information according to the law, legal proceedings, litigation or mandatory requirements of the competent government departments. We will limit the disclosure to the minimum extent reasonably possible by upholding the principle of prudence.
●Where you give us consent:
o We place cookies and use similar technologies in accordance with our Cookies Notice and the information provided to you when those technologies are used;
o On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
V. WHO WILL WE SHARE THIS DATA WITH, WHERE AND WHEN?
Tenbay may disclose your personal data to the following categories of recipients (in all cases, only when necessary to fulfil their functions):
●Third party service providers which process your personal data on behalf of Tenbay and who are bound by contractual obligations to keep your personal data confidential and appropriately secure. We use third party providers of [customer support provider, website hosting, backend service provider, analytics, crash reporting, and email marketing].
●Government authorities, regulatory agencies and law enforcement officials, if required for the purposes necessary. (organisational/contractual/technical) supplement measures in order to ensure the effectiveness of the transfer mechanisms.
Where we transfer your personal data from the EEA or the UK to other affiliated entities of the Tenbay in China, we rely on the contract derogation of Art 49. EU GDPR and Art 49. UK GDPR to the extent the transfer is necessary for the conclusion or performance of contract. Please note that China like most countries outside the EEA or the UK is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws but be assured that we take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the applicable laws.
VI. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You are entitled to the following rights (see Art. 15 ff GDPR):
a) Right of access to your personal data;
b) Right to data portability (i.e. you have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller);
c) Right to correction if your personal data is not complete or accurate;
d) Right to deletion or restriction of your personal data, as permitted by law;
e) Right to object(i.e. objecting to our processing of your personal data) (e.g. in case we process your data for direct marketing. purposes) , as permitted by_ law.
Where we have asked for your consent, you may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your personal data based on the consent you provided before you withdrew it.
These rights are not absolute, they may be limited in some situations. For example, where we can demonstrate that we have a legal requirement to process your data or if making the information available to you would reveal personal data about another person or if we are legally prevented from disclosing such information. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
We hope that we can satisfy any queries you may have about the way we process your data. In the event you still have unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular to the data protection authority in the country of your habitual residence or place of work.
VII. HOW WE PROTECT YOUR PERSONAL DATA AND HOW LONG WE RETAIN YOUR DATA
We have used industry-standard security measures to protect your personal data from unauthorized access.
●Tenbay Cloud Data Retention Tenbay Cloud dashboard, report and log record have specified data retention and export options. Data are kept in Google Cloud systems and stored for less than 3 months which enables users to monitor network status and generate reports.
Below are some key dataset retention periods for different modules
VIII. HOW TO GET IN TOUCH WITH US
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at Tel No.: +86 17688969442 or E- -mail: qxy@tt-cool.com.
Copyright © 2022 Shenzhen Tianbei Wulian Technology Co., LTD. All Rights Reserved